Dr. No holds a new classroom petWednesday, January 31, 2007
Tuesday, January 30, 2007
Why I don't frequent Starbucks:
The lingo used at Starbucks is designed for efficient communication between employees and with customers while ordering drinks or "marking the cups." There is a prescribed order in which to say each modifier, ending with the name of the drink itself. Ordering a drink may begin with whether or not the drink is iced, whether it is decaffeinated, the number of shots of espresso (if different from the standard recipe for that drink), the size of the cup, any flavoring added, the kind of milk requested, (eg. non-fat milk, organic milk, breve, heavy cream, or soy milk), any additional customizations (e.g. no foam, extra hot) and finally the name of the beverage.
For example, the order of an iced latte, grande, with vanilla syrup, decaf, with whipped cream, skimmed milk, and an extra shot, would be called as an "Iced Decaf Triple Grande Vanilla Non-fat (or Skim) with whip latte." In other words, you simply say iced if it is a cold beverage, or nothing if it is hot, which is default, and then read the down the list of modifiers listed on the side of the cup.
If not otherwise specified, drinks are made hot, with caffeinated espresso and whole milk. The basis for all "bar" or espresso based drinks is the latte, which consists of espresso, steamed milk, and a dollop of foamed milk. From there exist variations such as the cappuccino (with espresso, and a heavy cap of foam), and the caramel macchiato (with vanilla syrup, steamed milk, a 1/2 inch layer of foamed milk which is added so that it can "hold" the shots of espresso poured over top, and the caramel sauce in a cross-hatch pattern).There are usually two to four baristas (or "partners," as Starbucks employees are called) in each store at any one time with at least one being a Shift Supervisor, Assistant Manager or Store manager, depending on the business volumes. Baristas in black aprons are "Coffee Masters". These aprons are worn by partners who have completed the Coffee Master course and achieved a high standing during their certification, which educates partners in not only the tasting, but also growing, roasting and purchasing (including fair trade practices) aspects of the coffee industry.
It was policy in the past that a partner be a shift supervisor, assistant store manager, or store manager in order to become a Coffee Master. Starbucks has recently changed this stance and now allows all partners the opportunity to become a Coffee Master.
Most stores are internally divided into:
the floor, where the baristas work and serve customers
the back of house, which consists of the storeroom
the cafe, which consists of the cafe itself and the bathrooms, and so on
Behind the counter, the floor is divided into three distinct sections for "deployment" or working in stations throughout one's shift:
The POS (Point of Sale or cash register): This is where orders are placed, called, and paid for. Pastries are served from here as well as brewed coffees and teas.
The Beverage Station: This area is usually broken down into two sections, the Espresso Bar and the Cold Beverage Station. The Espresso Bar is where most hot beverages are made, even if they don't require espresso shots, except for the Coffee of the Week and brewed tea. The Cold Beverage Station is where Frappuccino drinks and iced teas and coffees are made and served. If there is a high demand for cold drinks there may be a barista specifically for the Cold Beverage Station, otherwise a single barista handles the whole Beverage Station, with help from the floater barista if necessary. Many newer stores have a dual-Espresso Bar setup, sometimes called a "W" bar or a "Bent" bar, named for the shapes the bars create when seen from the customers' perspective. These are used at higher volume stores (mostly those with drive-thrus) so multiple Baristas can be on bar at once during the heavy rushes.
The Digital Brewer and Pastry Case: These are usually placed close to each other on the opposite side of the register from the Espresso Bar. The Digital Brewer is where all the Coffees of the Week are brewed and served. This is never a primary position, unlike the others, since it is a low-demand, low-difficulty station, and is usually handled by the barista operating the register or by the floater.
The three primary roles that baristas perform are thus POS (register), bar (making and serving drinks), and floating (miscellaneous duties including making Frappuccino beverages and "café", the duty of cleaning tables and otherwise taking care of the customer area.) The floater will also expedite the line by calling drinks to the bar so that they can be ready by the time the customer has finished paying.
Some stores might also have a barista at the Frappuccino bar or a barista at the back of the store. Busy stores might even have two baristas at one station, especially at the espresso bar on busy days or at the Frappuccino station during the summer. If the Starbucks has a drive-thru it may have one to four baristas assigned solely to serve customers in drive-thru. Drive-thru stores will always have higher staffing levels simply because of the unique situation that is created by trying to serve both cafe and DT customers at once.
A regular shift's workers include the baristas and the shift supervisor, often a more experienced barista promoted to the position. The shift supervisor (just "shift" for short) is in charge of running the store when the manager is not working. The "shift" also will take on the role of floater as necessary to resolve bottlenecks.
For example, the order of an iced latte, grande, with vanilla syrup, decaf, with whipped cream, skimmed milk, and an extra shot, would be called as an "Iced Decaf Triple Grande Vanilla Non-fat (or Skim) with whip latte." In other words, you simply say iced if it is a cold beverage, or nothing if it is hot, which is default, and then read the down the list of modifiers listed on the side of the cup.
If not otherwise specified, drinks are made hot, with caffeinated espresso and whole milk. The basis for all "bar" or espresso based drinks is the latte, which consists of espresso, steamed milk, and a dollop of foamed milk. From there exist variations such as the cappuccino (with espresso, and a heavy cap of foam), and the caramel macchiato (with vanilla syrup, steamed milk, a 1/2 inch layer of foamed milk which is added so that it can "hold" the shots of espresso poured over top, and the caramel sauce in a cross-hatch pattern).There are usually two to four baristas (or "partners," as Starbucks employees are called) in each store at any one time with at least one being a Shift Supervisor, Assistant Manager or Store manager, depending on the business volumes. Baristas in black aprons are "Coffee Masters". These aprons are worn by partners who have completed the Coffee Master course and achieved a high standing during their certification, which educates partners in not only the tasting, but also growing, roasting and purchasing (including fair trade practices) aspects of the coffee industry.
It was policy in the past that a partner be a shift supervisor, assistant store manager, or store manager in order to become a Coffee Master. Starbucks has recently changed this stance and now allows all partners the opportunity to become a Coffee Master.
Most stores are internally divided into:
the floor, where the baristas work and serve customers
the back of house, which consists of the storeroom
the cafe, which consists of the cafe itself and the bathrooms, and so on
Behind the counter, the floor is divided into three distinct sections for "deployment" or working in stations throughout one's shift:
The POS (Point of Sale or cash register): This is where orders are placed, called, and paid for. Pastries are served from here as well as brewed coffees and teas.
The Beverage Station: This area is usually broken down into two sections, the Espresso Bar and the Cold Beverage Station. The Espresso Bar is where most hot beverages are made, even if they don't require espresso shots, except for the Coffee of the Week and brewed tea. The Cold Beverage Station is where Frappuccino drinks and iced teas and coffees are made and served. If there is a high demand for cold drinks there may be a barista specifically for the Cold Beverage Station, otherwise a single barista handles the whole Beverage Station, with help from the floater barista if necessary. Many newer stores have a dual-Espresso Bar setup, sometimes called a "W" bar or a "Bent" bar, named for the shapes the bars create when seen from the customers' perspective. These are used at higher volume stores (mostly those with drive-thrus) so multiple Baristas can be on bar at once during the heavy rushes.
The Digital Brewer and Pastry Case: These are usually placed close to each other on the opposite side of the register from the Espresso Bar. The Digital Brewer is where all the Coffees of the Week are brewed and served. This is never a primary position, unlike the others, since it is a low-demand, low-difficulty station, and is usually handled by the barista operating the register or by the floater.
The three primary roles that baristas perform are thus POS (register), bar (making and serving drinks), and floating (miscellaneous duties including making Frappuccino beverages and "café", the duty of cleaning tables and otherwise taking care of the customer area.) The floater will also expedite the line by calling drinks to the bar so that they can be ready by the time the customer has finished paying.
Some stores might also have a barista at the Frappuccino bar or a barista at the back of the store. Busy stores might even have two baristas at one station, especially at the espresso bar on busy days or at the Frappuccino station during the summer. If the Starbucks has a drive-thru it may have one to four baristas assigned solely to serve customers in drive-thru. Drive-thru stores will always have higher staffing levels simply because of the unique situation that is created by trying to serve both cafe and DT customers at once.
A regular shift's workers include the baristas and the shift supervisor, often a more experienced barista promoted to the position. The shift supervisor (just "shift" for short) is in charge of running the store when the manager is not working. The "shift" also will take on the role of floater as necessary to resolve bottlenecks.
Sunday, January 28, 2007
Thursday, January 25, 2007
lost in the circus
Wednesday, January 24, 2007
Tuesday, January 23, 2007
have we met?
Sunday, January 21, 2007
Friday, January 19, 2007
abstract angel
This painting was inspired by the work of Argentine ceramic artist Alfredo Ratinoff. Magic!see his work here His bright and festive faces were like smelling salts to my creative spirit. I learned about him in one of those timeless dentist office magazines, it made my appointment worth the wait.
Thursday, January 18, 2007
Sue's Comet
Sue has been telling us magic stories about the skies over western australia, breathtaking!I wish we were there
Wednesday, January 17, 2007
Tuesday, January 16, 2007
Monday, January 15, 2007
Dreamer
"In the end, we will remember not the words of our enemies, but the silence of our friends. "
-Martin Luther King Jr.
-Martin Luther King Jr.
Sunday, January 14, 2007
Saturday, January 13, 2007
Friday, January 12, 2007
Phoenix
Today my old blog http://sleepyhollowhill2.blogspot.com/magically appeared on my bloggerdashboard! I am thrilled to have my lost posts back again. I love you Blogger team!
Overpowered By Funk
I picked Shebaz up from the vet at lunchtime. I don't know what they did to her, but she is extraordinarily stinky. blah! What if she stays that way forever?
Thursday, January 11, 2007
maningafing
Wednesday, January 10, 2007
Planetary Visionary
Dr. No and I have been hard at work on the fourth grade science project: A Model of Saturn. Styrofoam is definitely not our favorite medium, it has such a creepy feel. The surface of the planet is beautifully painted and the fabrication of the rings will soon be complete. Mwahahaha!IT LIVES!
Tuesday, January 9, 2007
songs I'd risk death to avoid hearing
Ten songs that I would risk driving off a cliff in order to change stations if they came on the radio while I was driving dangerously close to a cliff:
(inspired by a recent road trip and in no particular order)
1. The Lido Shuffle/Boz Scaggs
2. Keep On Lovin You/REO Speedwagon
3. Frankenstein/Edgar Winter Group
4. Freebird/Lynyrd Skynyrd
5. I'm Alright/Kenny Loggins
6. Allentown/Billy Joel
7. Baby I Love Your Way/Peter Frampton
8. Oh Sherry/Journey
9. Turn Back Time/Cher
10. Promiscuous Girl/Nelly Furtado
(inspired by a recent road trip and in no particular order)
1. The Lido Shuffle/Boz Scaggs
2. Keep On Lovin You/REO Speedwagon
3. Frankenstein/Edgar Winter Group
4. Freebird/Lynyrd Skynyrd
5. I'm Alright/Kenny Loggins
6. Allentown/Billy Joel
7. Baby I Love Your Way/Peter Frampton
8. Oh Sherry/Journey
9. Turn Back Time/Cher
10. Promiscuous Girl/Nelly Furtado
Monday, January 8, 2007
send them back
I have bad clown memories. When I was a girl we went to a fantastic circus and my brother and I, and about forty six other kids were chosen from the audience to perform with the clowns. We had to dance in the ring with them, which was pretty terrifying in and of itself, but afterward I got lost. The other kids were back with their parents and I....I was left with the clowns! They were pissed off and smoking cigarettes and my eight year old self was sure that I was doomed to stay with them forever.Thought for the day:
Never underestimate the power of an eighty seven pound woman who wants to drag her eight foot tree to the curb on garbage day.
Sunday, January 7, 2007
cover
On Turning Forty
For some reason I thought there would be a definitive shift in the universe upon my fortieth birthday, it didn't happen. No discernable difference between who I was formerly and who I am now, save for a few boingy gray hairs that threaten the silky texture of my crowning glory. Still, I wait for the epiphany.
Saturday, January 6, 2007
Friday, January 5, 2007
trust
my horoscope for today:
Before you get too heavy into anything, step back and examine what you're doing.
Thursday, January 4, 2007
Busted Stuff
Monday, January 1, 2007
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